Please use our online booking system to make appointments wherever possible. If you need assistance, please call the clinic.

A short appointment (10-15 minutes) is required if you have a single non-urgent condition or routine problem to consult with your doctor.

We request that you book a longer appointment (20-30 minutes) if you have a complex problem, multiple issues to attend to, or require detailed forms to be completed. This assists the doctors to appropriately attend to your needs and helps prevent lengthy waiting times for other patients.

If you would like the doctor to see multiple family members, please book separate appointments for each patient so that adequate time can be allocated.

We are always welcoming new patients. Prior to your first appointment, you will be required to complete our new patient registration form, which can be completed online when booking the appointment.

Our staff can arrange an interpreter to assist you or a family member when attending an appointment. Please let our receptionist know if you require this service when booking your appointment. A longer appointment will generally be required if using this service. For more details about interpreter services, please visit the TIS website.

Please dial triple zero (000).

In the event our clinic is closed, your call will be diverted to the National Home Doctor Service. The direct number for this service is 13-SICK or 13-7425.

Pathology is available on site in each of our clinics.
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Most services are bulk billed to patients with a Medicare card, however there may be a fee for some specialised tests not covered by Medicare.

For most tests, an appointment is not required, and you will be attended to in order of arrival at the clinic.

+ Signed pathology request form.
+ Medicare card.
+ Pension or Healthcare Card including DVA card (if applicable).

Some tests require fasting for 8-15 hours prior to collection of the sample.

The most common tests that require fasting are lipid testing including cholesterol, triglycerides, HDL/LDL, glucose and glucose tolerance tests.

Please maintain adequate intake of plain water during the fasting period.

Tea, coffee and soft drinks must not be consumed. Smoking should also be avoided.

Routine test results are generally available within 2 days of collection, however, some tests are more involved and may take longer.

To assist you in organising a follow-up appointment with your doctor, we encourage you to ask your doctor or pathology nurse when the results will be available.

If you have a problem, we would like to hear about it. Your feedback is always welcome as it helps us to improve our services and provide the best possible patient experience. Please feel free to talk to your doctor or the Practice Manager to share your concerns or alternatively, you may prefer to complete our feedback form. We take all concerns, suggestions, and complaints seriously.

If you have the time, we invite you to complete our comprehensive patient survey to tell us how well we are doing in certain areas and where we can improve.

All our clinics are mixed billing, meaning some patients are eligible for bulk billing and others will pay a gap. Fees are determined at a clinic level, so please check your preferred clinic’s page for specific fees.

This varies by practice, but typically only the following patients with a Medicare card will be bulk billed:
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+ Patients 15 years of age or under.
+ Patients 65 or over with a Healthcare Card or Commonwealth Pension Card (excludes white Seniors Card).
+ Aboriginal & Torres Strait Islander patients.

Health Assessments and Care Plans (excluding Mental Health Treatment Plans) will continue to be bulk billed for all patients.

Patients are required to pay the full amount on the day of consultation (via EFTPOS or EFT). For patients with Medicare, we will process your Medicare claim instantaneously and the Medicare rebate will be refunded to your nominated bank account, typically within 24 hours.

When booking an appointment online as a new patient or for a telephone consultation, you will be required to enter your credit card details at the time of booking to facilitate automated payment following the consult.

You may opt to securely save your card details in the system for future payments.
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Please note, if you have paid your account via eCommerce (online), you will need to claim your Medicare rebate directly with Medicare.

Please advise our receptionist staff as early as possible if you need to cancel or change your appointment as this will allow other patients access to a doctor. This is especially important during busy peak times such as winter cold and flu season and busy periods at the start and end of the week.
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A did-not-attend (DNA) fee of $30 will apply where you fail to notify us of your non-attendance prior to your appointment. You will be required to pay this fee before making any further appointments. We reserve the right to not allow future appointments to be made if more than 3 appointments are missed without notification.

As a commitment to providing quality preventative healthcare, we will from time to time send out an invitation to participate in a preventative health screening appointment or activity appropriate to your care. Please contact our friendly reception staff to make an appointment to participate in any invitation received or to receive further information. If you do not wish to participate in our reminder service, please let our reception staff know.

Following up test results is your responsibility as a patient; however, we will notify you whether you need to organise a follow-up appointment with your GP to discuss your results, or no action is required.
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Please note, receptionists cannot disclose results over the phone; they can only advise whether a follow-up appointment is required.

Routine test results are generally available within 48-72 hours. Some tests may take longer and generally, the GP will advise if this is the case.

Please ensure you have all of your scripts and referrals before you leave the practice and check that they have the correct details.
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Patients are required to book an appointment (either in-person or a telephone consult) for repeat prescriptions, referrals and medical certificates.
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If scripts or referrals are accidentally forgotten post consult, please speak to the reception team. The GP will advise if an additional appointment is required.

eScripts are available at our practice, allowing you to receive prescriptions directly to your mobile phone.

Your medical record is a confidential document. Our policy is to maintain the security of personal health information at all times and to ensure that this information is only available to authorised staff. We abide by the Australian Privacy Principles available at OAIC.

You have the right to request access to, and correction of, your personal information. We require you to put this request in writing by providing a signed consent form and our practice will respond within a reasonable time frame, normally within 30 days of receiving the request. For a standard Patient Health Summary, the practice will not charge the patient, however if the whole patient medical file is requested, there will be a charge of $33.

We take all complaints and concerns regarding privacy seriously. You should direct any privacy concerns you may have in writing to the practice. We will then attempt to resolve it in accordance with our resolution procedure and contact you within 30 days.
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You may also contact the Office of the Australian Information Commissioner (www.oaic.gov.au) on 1300 363 992, or the Health and Community Services Complaints Commissioner (www.hcscc.sa.gov.au) on 1800 232 007.
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Click to see a copy of our Privacy Policy.